Frequently Asked Questions

Resource Hub>>FAQs


What is Sendy Fulfillment?

Our Fulfillment Service will pick, pack and ship orders to your customers so that you can spend more time growing your business. 

How do I add my products to the App?

- For a first-time customer, you will initially be prompted to send products to Sendy.
- Click on add & send products to Sendy.

Where is your Fulfillment Center located?

The main Fulfillment Center is located at Even Business Park, Airport North Road- Warehouse no 8.

How long does it take for the delivery to get to my buyer?

We operate with a next-day delivery model. The delivery requests are batched and dispatched the following day from 8.30 am.

What are the payment method options?

We have two payment options:
- Mpesa.
- Credit or debit card.

Quick Video Help Guide

Sendy Fulfillment : Adding Your Products
Sendy Fulfillment : Getting Started