Data controller: Depending on the Service that you are accessing or using, the data controller will be the Sendy company that you have entered into a contract with or are seeking to enter into a contract with, or, that you have otherwise provided your personal data to, and such company will be responsible for your personal data. In this Policy, the contracting Sendy subsidiary and Sendy’s group of companies are collectively referred to as “Sendy”, “we” or “us”.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Children Data: The Services are not intended for children and we do not knowingly collect data relating to children with or without parental consent.
Personal data means any information relating to an identified or identifiable natural person. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store, process and transfer different kinds of personal data about you which we have grouped together as follows:
This list is not exhaustive but only serves to give examples of the types of data that we collect.
We also collect personal data of other data subjects that you provide. You confirm and warrant that you have obtained the necessary consents and are lawfully permitted to provide such personal data to us.
We do not ordinarily collect any Sensitive Personal Data about you (this includes details about your race, health status, ethnic social origin, conscience, belief, genetic data, biometric data, real property details, marital status, family details including names of the person's children, parents, spouse or spouses, sex or the sexual orientation).Where we collect your Sensitive Personal Data (in connection with the provision of medical benefits), such data is accorded a high degree of protection in line with applicable data protection laws.
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
We use different methods to collect data from and about you including through:
Direct interactions: You may give us your Identity, Contact and Financial Data by filling in forms (online or offline) or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
Automated technologies or interactions. As you interact with our website and mobile apps, we will automatically collect data including Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs, embedded scripts and other similar technologies.
Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below:
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
We will get your consent before sending direct marketing communications to you via email or text message or rely on consent given in the agreement you have with us. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your personal data. We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal basis we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.
To manage our relationship with you which will include:
To enable you to partake in a prize draw, competition or complete a survey
To administer, grow and protect our business, our website and mobile apps (including, without limitation, troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data, verification, research and development)
To deliver relevant website and mobile app content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
To use data analytics to improve our website, mobile apps, products/services, marketing, customer relationships and experiences
To make suggestions and recommendations to you about services that may be of interest to you
To verify the information that you provide to us.
Marketing: We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
Promotional offers from us: We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing). You will receive marketing communications from us if you have requested information from us, used our Services and consented to receiving marketing information from us by opting in to receive marketing information either through our agreement with you, your acceptance of our terms and conditions for use of our Services, or otherwise by communicating with you.
Third-party marketing: We will get your express consent before we share your personal data with any third party for marketing purposes either through agreement with you, your acceptance of our terms and conditions for use of our Services or otherwise by communicating with you.
Opting out: You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Information collected from job applicants: If you apply for a job on our website, we will collect the personal data you provide to us for the purpose of determining your qualifications for the position in which you have applied and to contact you to set up an interview.
Change of purpose: We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you. Please note that we may process your personal data without your knowledge or consent, where permitted under law.
We may share your personal data with the parties set out below for the purposes set out in the table above.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We will also disclose information, including Personal Data, to third parties:
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes for which it was collected, and for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. Your personal data may be retained for a longer period where you have consented to the retention, there has been a complaint, there is a prospect of litigation with respect to your use of our Services or for historical and statistical purposes.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:
If you wish to exercise any of the rights set out above or make a complaint with respect to how we process your personal data, please contact us .We may request specific information from you to enable us to confirm your identity, grant you access to your personal data or exercise any of your other rights in relation to such data. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We will endeavour to respond to your complaint or request within fourteen days of its receipt. You will not have to pay a fee to access your personal data, or to exercise any of your rights in relation to the data, or to make a complaint. However, we may apply a charge if your request is clearly unfounded, repetitive or excessive. We may also refuse to comply with your request where permitted or required to do so under the law.
Please remember that if you delete or limit the use of your personal data, you may not be able to access the Services.