Etiquette refers to guidelines which control the way a responsible individual should behave in the society, refers to the conventions and norms of social behavior. They are accepted codes of conduct with respect to interpersonal communication
. Some example forms of etiquette with respect to communicating with others might include:
There are plenty of other examples. But the importance of such interpersonal social norms cannot be overstated. That's because social conventions such as these help us show that we care for the person we are communicating with as well as their thoughts, feelings, and words.
So, etiquette exists to, in many ways, maintain proper social order and respect when there is no reason to do otherwise.
In Sendy, below are some of the scenarios illustrating how to apply etiquette.
Instead of saying this……………….
You should say this………..
When kept for long
I am not going to wait any longer for you come for the package,
I am afraid that I am not in a position to wait longer as I have been here for the last 30 minutes, could you please send someone to pick the package on your behalf
I have got your request, where are you?
Hello Mary, how are you doing today? My name is John, I am from Sendy,I just confirmed your order and would…………….
Requesting the client to sign for the delivery
You are required to sign after receiving your package
Madam, since you have received your package in shape, would you mind signing for me on the app please?...
Asking for payment for a cash order
Give me the cash
“ Excuse me, I understand that this is a cash order, At what point I am getting paid?”
When asking for directions
Where is that building?
Hello,I am at Karuna close, next to a black gate on the left, kindly guide me from here
GROOMING AND APPEARANCE
Personal grooming is important for a positive self-image and every effort should be made to encourage and assist the partner to maintain a pleasing and attractive appearance
Dressing have an impact on self, colleagues and customers
What you wear convey the message that you are confident, presentable, ambitious and sincere
Some of the perceptions people can form solely from your appearance are:
Your look talks a lot about your organization, first impressions are made within the first 5 minutes of meeting someone.
Some of the grooming tips for Sendy Partners are: