© Sendy 2023. All rights reserved.
Last updated: October 22, 2021
The following Terms and Conditions (the “Terms”) govern your access and/or use of any of the fulfillment-related applications, websites, content, products, software and services (the “Services”) made available by the Sendy Group of Companies, and its representatives, affiliates, officers and directors (collectively “Sendy”).
PLEASE READ THESE TERMS CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION. BY ENTERING THIS AGREEMENT, YOU EXPRESSLY ACKNOWLEDGE THAT YOU HAVE READ AND YOU UNDERSTAND ALL OF THE TERMS AND HAVE TAKEN TIME TO CONSIDER THE CONSEQUENCES.
Use of the Services is conditioned on your agreement to all of the Terms contained herein and the policies and terms linked to or otherwise referenced herein (collectively, the “Agreement”). By accessing, using or receiving the Services made available by Sendy, you expressly acknowledge and confirm your agreement to be bound by the Agreement.
If you do not agree to these Terms, you may not access or use the Services. Sendy may cease offering or deny access to the Services or any portion thereof, to you at any time for any reason.
Sendy will notify you should the Terms or Sendy policies be amended including through updating the amended Terms on its online platforms. Any such amendment will be effective upon posting of the updated Terms on the Services, and you are solely responsible for regularly reviewing the same. Your continued access or use of the Services after any such changes shall constitute your agreement to be bound by such Terms as amended.
Unless otherwise agreed by Sendy in a separate written agreement with you, the Services are made available solely for your use and may not be resold to third parties.
In order to use the Services, you must register an account with Sendy (“Account”) and provide certain information as prompted by the applicable registration form. You represent and warrant that: (a) all required registration information you submit is truthful and accurate; and (b) you will maintain the accuracy of such information. You may delete your Account at any time by following the instructions on the Services. You are responsible for maintaining the confidentiality of your Account login credentials and agree to immediately notify Sendy of any unauthorized use, or suspected unauthorized use of your Account or any other breach of security. You may not authorize others to use your user status, and you may not assign or otherwise transfer your user account to any other person or entity. Sendy is not liable for any loss or damage arising from your failure to comply with the above requirements.
The Services provided by Sendy enable you to arrange and schedule for the collection, storage, packaging and preparation of goods for delivery to your consignees. You acknowledge that all delivery services offered through the Services are provided by independent third party transporters (the “Transporters” and individually a “Transporter”). YOU HEREBY ACKNOWLEDGE THAT YOUR ABILITY TO OBTAIN DELIVERY AND/OR LOGISTICS SERVICES THROUGH THE USE OF THE SERVICES DOES NOT ESTABLISH SENDY AS A PROVIDER OF DELIVERY, COURIER OR LOGISTICS SERVICES OR AS A LOGISTICS CARRIER.
In consideration of you paying the fees communicated by Sendy from time to time and in the manner set out in these Terms, Sendy will provide the Services in accordance with this Agreement.
Fulfillment fees applicable for the Services shall be communicated to you through the Services. You will pay Sendy for the Services the fulfillment fees in advance and in full prior to the completion of a delivery in accordance with either of the following options:
(a)On-pay - where you pay the amounts quoted by Sendy through the Services prior to placing any delivery requests and/or immediately upon the conclusion of a delivery; or
(b) Pre-pay- where you top up your Sendy account with an amount from which the delivery fees will be deducted based on consumption.
Payments shall be made via bank transfer, mobile money transfer or other agreed digital means. Cash payments shall not be accepted unless expressly advised by Sendy.
The fees are exclusive of all taxes. If taxes are chargeable, you agree to pay them in addition to the fees.
You understand that Sendy, in its sole discretion, may also vary its fees using any criteria including without limitation, geographical location, time period or quantum of demand. You also understand that such variance may result in different amounts charged for the same or similar services obtained through the use of the Services. Any such variance in fees will be communicated to you through the Services.
Sendy may, at its sole discretion, make promotional offers with different features and different rates to any of its customers or groups of our customers. These may result in different amounts charged for the same or similar services or goods obtained through the use of the Services. You agree that these promotional offers, unless made to you, shall have no bearing whatsoever on your contract, your use of the Services or the Charges applicable to you.
Sendy reserves the right to, at its sole-discretion, allow you to post-pay for the Services subject to such terms and conditions agreed by you and Sendy in writing, provided that in all circumstances, fees for Services rendered must be settled within 24 hours of provision of the Services.
Subject to your compliance with these Terms, Sendy hereby grants you a non‐exclusive, non‐transferable, revocable right to (a) access and use its Fulfillment applications and related services (the “Applications”) solely in connection with your use of the Services; and (b) access and use of any content, information and related materials that may be made available through the Services solely for your personal, non-commercial use. All rights not expressly granted to you are reserved by Sendy and its licensors.
You hereby agree NOT to:
Users may contact Sendy for any support-related issues arising from the use of the Services by following the instructions on the Services.
By using the Services, you expressly represent and warrant that you are legally permitted to enter into the Agreement. The Services are not available to children (persons under the age of 18). By using the Services, you represent and warrant that you are at least 18 years old.
By using the Services, you represent and warrant that you have the right, authority and capacity to enter into this agreement and to abide by the Terms. Your access and use of the Services is for your use and may not be resold to third parties. When using the Services you agree to comply with all applicable laws of the Republic of Kenya. You may only access the Services using authorized means. It is your responsibility to check to ensure you download the correct software for your device. Sendy is not liable if you do not have a compatible handset or if you have downloaded the wrong version of software for your device. Sendy reserves the right to terminate this Agreement should you be accessing the Services with an incompatible or unauthorized device or Software.
You agree that by using or accessing the Services:
By using the Services with respect to fulfillment services for your goods, you agree that:
In the event of breach on your part Sendy reserves the right to immediately terminate the Agreement forthwith. Sendy further reserves the right to terminate the Agreement by written notice.
In the event that the goods are established to have been lost/ damaged either in transit or in the warehouses or distribution hubs during Sendy’s provision of the Services and Sendy or the Transporter is found liable, an insurance claim may be raised as set out below.
Sendy will obtain and keep in force during the Term insurance policies covering warehoused goods. Sendy shall require Transporters offering transport and logistics services seeking registration on its platforms, obtain and maintain insurance coverage against loss or damage for goods delivered in connection with the Services. Neither Sendy nor the Transporters will be liable for any damage before or after the goods are no longer in possession of Sendy or the Transporters.
You shall immediately inform Sendy of any dispute arising in relation to a delivery no later than 3 days after delivery.
Sendy alone (and its licensors, where applicable) shall own all right, title and interest, including all related intellectual property rights, in and to the Services and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Services. These Terms do not convey to you any rights of ownership in or related to the Services, or any intellectual property rights owned by Sendy. The Sendy name, Sendy logo, and the product names associated with the Services are trademarks of Sendy or third parties, and no right or license is granted to use them.
Any third party interactions, and any terms, conditions, warranties or representations associated with such activity, are solely between you and the applicable third party. Sendy and its licensors shall have no liability, obligation or responsibility for any such correspondence, purchase, transaction or promotion between you and any such third party. Sendy does not endorse any sites on the Internet that are linked through the Services, and in no event shall Sendy or its licensors be responsible for any content, products, services or other materials on or available from such sites or third party providers.
Sendy may rely on third party advertising and marketing supplied through the Services and other mechanisms to subsidize the Services. By agreeing to these Terms you agree to receive such advertising and marketing. Sendy may compile and release information regarding you and your use of the Services on an anonymous basis as part of a customer profile or similar report or analysis. You agree that it is your responsibility to take reasonable precautions in all actions and interactions with any third party you interact with through the Services.
You agree that you shall defend, indemnify and hold Sendy, its licensors and each such party's parent organizations, subsidiaries, affiliates, officers, directors, members, employees and agents harmless from and against any and all claims, costs, damages, demands, losses, liabilities and expenses (including legal fees and costs) arising out of or in connection with: (a) your violation or breach of any of these Terms or any applicable law or regulation, whether or not referenced herein; (b) your violation of any rights of any third party, including providers of logistics or transport services arranged via the Services; (c) your use or misuse of the Services or services or goods obtained through your use of the Services; (d) Sendy’s use of your data and user content in accordance with these Terms; or (e) the the goods that are the subject of the Services.
THE SERVICES ARE PROVIDED TO YOU STRICTLY ON AN "AS IS" BASIS. ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON‐INFRINGEMENT OF THIRD PARTY RIGHTS, ARE HEREBY DISCLAIMED BY SENDY TO THE EXTENT APPLICABLE UNDER LAW. SENDY MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE AS TO THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, AVAILABILITY, ACCURACY OR COMPLETENESS OF THE SERVICES. SENDY MAKES NO REPRESENTATIONS OR WARRANTIES THAT (A) THE USE OF THE SERVICES WILL BE SECURE, TIMELY, UNINTERRUPTED OR ERROR‐FREE OR OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM OR DATA, (B) THE SERVICES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (C) ANY STORED DATA WILL BE ACCURATE OR RELIABLE, (D) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (E) ERRORS OR DEFECTS IN THE SERVICES WILL BE CORRECTED, OR (F) THE SERVICES OR THE SERVER(S) THAT MAKE THE SERVICES AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. SENDY MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE AS TO THE RELIABILITY, SAFETY, TIMELINESS, QUALITY, SUITABILITY OR AVAILABILITY OF ANY SERVICES, PRODUCTS OR GOODS SUPPLIED BY THIRD PARTIES THROUGH THE USE OF THE SERVICES. SENDY DOES NOT GUARANTEE THE SUITABILITY, LEGALITY, REGULATORY COMPLIANCE, QUALITY OR ABILITY OF A TRANSPORTER, USED THROUGH THE SERVICES. YOU ACKNOWLEDGE AND AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICES, AND ANY THIRD PARTY SERVICES OR PRODUCTS REMAINS SOLELY WITH YOU.
SENDY AND/OR ITS LICENSORS SHALL NOT BE LIABLE TO ANYONE FOR ANY INDIRECT, PUNITIVE, SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES OF ANY TYPE OR KIND (INCLUDING PERSONAL INJURY, PROPERTY DAMAGE, LOSS OF DATA, LOST REVENUE AND/OR PROFITS, LOSS OF USE OR OTHER ECONOMIC ADVANTAGE) RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY OF THE SERVICES, REGARDLESS OF THE NEGLIGENCE OF SENDY, EVEN IF SENDY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SENDY AND/OR ITS LICENSORS SHALL NOT BE LIABLE FOR ANY LOSS, DAMAGE OR INJURY WHICH MAY BE INCURRED BY YOU, INCLUDING BUT NOT LIMITED TO LOSS, DAMAGE OR INJURY ARISING OUT OF, OR IN ANY WAY CONNECTED WITH THE SERVICES, INCLUDING BUT NOT LIMITED TO THE USE OR INABILITY TO USE THE SERVICES, ANY RELIANCE PLACED BY YOU ON THE COMPLETENESS, ACCURACY OR EXISTENCE OF ANY ADVERTISING, OR AS A RESULT OF ANY RELATIONSHIP OR TRANSACTION BETWEEN YOU AND ANY THIRD PARTY PROVIDER, ADVERTISER OR SPONSOR WHOSE ADVERTISING APPEARS ON THE WEBSITE OR IS REFERRED BY THE SERVICES, EVEN IF SENDY AND/OR ITS LICENSORS HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
SENDY SHALL NOT BE LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND SENDY’S REASONABLE CONTROL. THE SERVICES MAY BE USED BY YOU TO CONNECT WITH THIRD PARTY PROVIDERS, BUT YOU AGREE THAT SENDY HAS NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO ANY PRODUCTS, GOODS AND/OR SERVICES PROVIDED TO YOU BY THIRD PARTY PROVIDERS OTHER THAN AS EXPRESSLY SET FORTH IN THESE TERMS.
SENDY WILL NOT BEAR ANY RESPONSIBILITY NOR INCUR ANY LIABILITY TO ASSESS THE SUITABILITY, LEGALITY OR ABILITY OF ANY TRANSPORTERS AND YOU EXPRESSLY WAIVE AND RELEASE SENDY FROM ANY AND ALL LIABILITY, CLAIMS OR DAMAGES ARISING FROM OR IN ANY WAY RELATED TO THE TRANSPORTERS. SENDY WILL NOT BE A PARTY TO DISPUTES, NEGOTIATIONS OF DISPUTES BETWEEN YOU AND SUCH TRANSPORTERS. RESPONSIBILITY FOR THE DECISIONS YOU MAKE REGARDING SERVICES OFFERED VIA THE SERVICES (WITH ALL ITS IMPLICATIONS) RESTS SOLELY WITH YOU. YOU EXPRESSLY WAIVE AND RELEASE ANY AND ALL RIGHTS AND BENEFITS UNDER THE LAWS OF THE REPUBLIC OF KENYA (OR ANY ANALOGOUS LAW OF ANY OTHER STATE).
THE QUALITY OF THE LOGISTICS OR TRANSPORT SERVICES OBTAINED THROUGH THE USE OF THE SERVICES IS ENTIRELY THE RESPONSIBILITY OF TRANSPORTER WHO ULTIMATELY PROVIDES SUCH SERVICES TO YOU, AND YOU HEREBY ACKNOWLEDGE AND AGREE THAT YOU USE THE TRANSPORTER SERVICES ENTIRELY AT YOUR OWN RISK.
EXCEPT AS EXPRESSLY STATED HEREIN, SENDY WILL NOT BE LIABLE TO YOU FOR ANY CLAIMS ARISING OUT OF ANY LOGISTICS AND/OR TRANSPORT SERVICES PROCURED THROUGH THE SERVICES. IN ANY CASE, SENDY’S AGGREGATE LIABILITY SHALL IN NO EVENT EXCEED THE AMOUNTS ACTUALLY PAID BY AND/OR DUE FROM YOU IN THE THREE (3) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH CLAIM OF LIABILITY.
The Services may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communication. Sendy is not responsible for any delays, delivery failures, or any other liability, costs or damage resulting from such problems.
Sendy may give notice by means of a general notice on the Services, electronic mail to your email address in your account, telephone or text message to any telephone number provided in connection with your account, or by a notification message displayed on your account page. Such notice shall be deemed to have been given upon publication on the Services or upon the expiration of 12 hours after sending (if sent by email or telephone). It shall be your responsibility to keep your contact information (including email address and telephone number) current and you will be deemed to have received any notice issued based on the contact information in your account, whether or not you actually receive it. You may give notice to Sendy, with such notice deemed given when received by Sendy, at any time through the email address email@example.com
You will ensure that any personal information that comes into your possession as a result of these Terms including but not limited to any data or information in regard to Sendy, Sendy’s employees, the Transporters and their employees and third parties and their employees must be collected and processed in accordance with the provisions of the Kenyan Data Protection Act, 2019 and any other applicable laws.
You hereby freely, unequivocally and expressly consent to the transfer of your data, including personal data, to third parties to be used for credit checks and other verification purposes.
By accessing or using the Services, you hereby agree and undertake not to disclose to any person any confidential information concerning the business, affairs, customers, data, clients or suppliers of Sendy and the Transporters save as is expressly required by law. You also unequivocally agree not to use any information obtained through the Services for any purpose other than to procure fulfillment services through the Services. Any violation of this provision shall warrant a charge, for each such violation, that shall be determined by Sendy in its sole discretion, bearing in mind: (1) the loss and expense occasioned by such loss; and (2) any deterrence measures Sendy may wish to pursue.
If you provide Sendy any feedback, suggestions, or other information or ideas regarding the Service (“Feedback”), you hereby assign to Sendy all rights in the Feedback and agree that Sendy has the right to use such Feedback and related information in any manner it deems appropriate. Sendy will treat any Feedback you provide as non-confidential and non-proprietary. You agree that you will not submit to Sendy any information or ideas that you consider to be confidential or proprietary.
You shall not, except with the prior written consent of Sendy, attempt to solicit or entice away; or solicit or entice away, from the service of Sendy, the services of any Transporter, for any duration of time however brief. This provision shall continue in force for one (1) year subsequent to termination of usage of the Services. In the event of a violation, you shall be liable to a penalty to be calculated as follows, for each person solicited or enticed away: the total gross revenue to Sendy, for the 12 months immediately preceding the solicitation event, supplied on average by a person of the same class as the Transporter.
Termination. In the event of breach on your part Sendy reserves the right to immediately terminate the Agreement forthwith, and /or close or suspend your Account. Sendy further reserves the right to terminate the Agreement by written notice.
Responsibility. If you authorize, assist, encourage or facilitate another person or entity to take any action related to the subject matter of these Terms with Sendy, you shall be deemed to have taken the action yourself.
Severability. If any portion of these Terms is held by a court of competent jurisdiction to be invalid or unenforceable, the remaining provisions of these Terms will remain in full force and effect, and any invalid or unenforceable portions shall be construed in a manner that most closely reflects the effect and intent of the original language. If such construction is not possible, the provision will be severed from these Terms, and the rest of the Terms shall remain in full force and effect.
Waivers. Any failure by Sendy to enforce any right or provision of these Terms shall in no way be construed to be a present or future waiver of such provision nor in any way affect our right to enforce such provision thereafter. All waivers by us must be acknowledged and agreed in writing.
Successors and Assigns. These Terms will be binding upon, and inure to the benefit of Sendy and any contracting parties and their respective successors and assigns.
Assignment. You may not assign these Terms without the prior written approval of Sendy. Sendy may assign these Terms without your consent to (a) a parent, subsidiary or affiliate; (b) an acquirer of Sendy’s equity, business or assets; or (c) a successor by merger. Any purported assignment in violation of this section shall be void.
No Agency. No partnership, contract of employment, agency, joint venture or franchise relationship shall be created between you, Sendy or any Transporters as a result of these Terms or use of the Services.
No Third Party Beneficiary. You acknowledge and agree that, except as otherwise expressly provided in these Terms, there shall be no third party beneficiary to any agreement entered into with Sendy.
Choice of Law. These Terms are governed by and construed in accordance with the laws of Kenya without giving effect to any conflict of law principles and Kenyan courts shall have exclusive jurisdiction over disputes under the Agreement.
Headings. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section.