Coronavirus
(COVID-19) Resources and Update

The safety and well‑being of everyone who uses Sendy is our top priority. We are actively monitoring the coronavirus (COVID‑19) situation and have taken far-reaching steps to protect all Sendy stakeholders, and to keep our communities safe.

The below resources are designed to update you on the measures we are taking to protect our customers, our staff and our drivers while maintaining service continuity during the outbreak.

Business Continuity Plan

As a tech platform managing a flexible fleet, we are operated by a team able to manage business continuity challenges virtually. Sendy employees and Sendy Partners are able to securely work from anywhere and have access to the resources and tools they need to do their jobs. Our business continuity planning guarantees that we continue to have open channels for timely communications with our customers, employees, and other stakeholders.

Sendy has postponed all events taking place until further notice, with the exception of Partner Workshops on COVID-19 Safety and Handling. All Sendy Partners actively fulfilling Sendy deliveries have been contacted with more detailed information and are obligated to visit Sendy’s Partner Centre at Marsabit Plaza for thorough training on COVID-19, distribution of information pamphlets, as well as health and safety collateral (including individual hand sanitizer bottles). 

Sendy has created a task force to monitor this evolving situation. At present, all non-essential meetings scheduled have been postponed, or arrangements have been made for virtual conferences. We will keep you updated on any changes, and work with you to develop contingency plans for ongoing projects.

Partners and staff are mandated to inform HR and their Operations liaison if they:

  1. Exhibit the following symptoms: fever, cough, shortness of breath
  2. Come into contact with someone who has tested positive for Covid-19
  3. Come into contact with/or have themselves recently traveled to a high-risk region

In such instances, Sendy Partners or employees are requested to self-quarantine for 14 days according to standard Coronavirus (COVID-19) isolation guidance. 

What we are doing to protect our customers

In the midst of this global and national emergency, our communities are making big demands of our teams. As Sendy staff and Sendy Partners work to deliver (and over-deliver) on expectations, we’ll need your cooperation - this may imply slight adaptations in how we work together, but we will work with you to find safe and creative ways to do this. Throughout this crisis, our commitment to serving you remains steadfast - rest assured that our services and processes will remain secure.

Equipping our drivers

We are equipping our drivers with sanitizers to prevent the spread of COVID19. We are also training them on how to handle packages and daily reminders on the safe handling of goods.

Disabling signing

To minimize contact between customers and partners, we have suspended our digital signature requirement on our Partners’ phones, on receipt of delivery. Effective immediately, this is now replaced by photo confirmation, undertaken by the Sendy Partner.

Contactless delivery

Where and when relevant, Sendy Partners are instructed to leave the deliveries outside the door. 

Stay home shop safe

We have partnered with Tusker Mattresses Ltd (Tuskys), one of Kenya’s largest retail chains to help you buy essentials and get them delivered to you without risking large crowds.

Cashless Payments

We actively and repeatedly encourage Customer and Partners to only accept cashless transactions, and have renamed the “Cash” payment option with “M-Pesa on delivery”.

Protecting our at risk-staff

Our pregnant, at-risk staff and Partners, those with known asthma or respiratory conditions, or those exhibiting symptoms of fever or cough, are mandated not to attend work. 

Vehicle and box cleaning & sanitisation.

We’ve partnered with service stations across the country to provide our Partners with access to mandatory cleaning and disinfection services, due to be undertaken twice a day and reviewed by Sendy and partner service station staff.

Temperature checks

Sendy will take temperatures of every Partner each time they report to work, from our sites in CBD, Westlands and Marsabit Plaza. Failing to report for a check will prevent the Partner from receiving delivery requests.

What we are doing to protect our drivers

The Sendy team is working around the clock to create a safe working environment for you and our Customers, and to help make sure that you are kept informed and rapidly trained on how to operate in a world of recommended social distancing.

Health and safety training

We will continually provide training and awareness information on safety, hygiene, and ways to stay safe, through frequent in-app notifications, text messages, and printed brochures. In addition, we will continually share communication with Sendy Customers on how to enhance your well-being and safety on their premises.

Sanitizing equipment

We will continually source and distribute hand sanitizers for your exclusive use, free of charge. These are to be picked up at the Partner Center, or in the relevant cases, distributed by the Operations lead in your area

Ignore the signature

You no longer need to collect signatures when you drop off a delivery. Effective immediately, you’ll be requested to take a picture of the delivered package(s).

Suspension of Partner on-boarding sessions at the Partner Centre

To minimize crowding and social contact, we have suspended the recruitment of new partners in our Nairobi Sendy partner centre. Upcountry, where new recruits may be brought on, training will take place in groups of 4-6 to account for newly introduced measures, including temperature readings and thorough training on health and safety.

Insurance cover for COVID-19

Sendy has partnered with an insurance provider to provide Partners with affordable and comprehensive insurance coverage against the Corona Virus.

Vehicle and box cleaning & sanitation

We’ve partnered with service stations across the country to provide you with access to mandatory cleaning and disinfection services, due to be undertaken twice a day and reviewed by Sendy and partner service station staff.

Temperature checks

Sendy will take temperatures of every Partner each time they report to work, from our sites in CBD, Westlands and Marsabit Plaza. Failing to report for a check will prevent the Partner from receiving delivery requests.

Containment Protocol

In the event a member of the Sendy community is confirmed with COVID-19, we will action the following steps: 

  • Send home all employees who worked closely with that employee for a 14-day period of time to ensure the infection does not spread. 
  • Directly notify all customers, Partners, and stakeholders having completed a delivery with Sendy, met with Sendy staff, or visited Sendy premises in the preceding 45 days.
  • Before the employee departs, ask them to identify all individuals who worked in close proximity with them in the previous 14 days.
  • Immediately close off areas used by the ill persons and wait as long as practical before beginning cleaning and disinfection to minimize potential for exposure to respiratory droplets.
  • Clean and disinfect all areas used by the ill persons, focusing especially on frequently touched surfaces.

What can you do to help?

Keep the community safe by minimizing human contact. Avoid crowds and public places.

Wash your hands with soap and water or use an alcohol-based sanitizer.

Use our Mpesa, Visa or our e-wallet to pay for your deliveries instead of cash.

You can also get everything delivered to your doorstep

GET EVERYTHING DELIVERED

Stay updated on the most relevant information

World Health Organization (WHO)Ministry of Health (MoH)