Operations Associate

Obsess about the customer

• Utilize internal tools to take prospective truck owners and drivers from application to their first order/trip on the platform.
• Focus on truck partners and drivers, champion and understand their needs and doubleup when they are delighted.

Grow together

• Work closely with Marketing teams and other members of the Operations team to ensure partner leads are converted and the first trip for the partner is achieved.
• Maintain and build relationships with truck owners and drivers.

Be flexible

Provide support to applicants through SMS, email, and phone – you're willing to do whatever it takes to get a resolution.

Continuously learn and Simplify processes

• Continuously train drivers. - Well trained drivers are the key to an excellent customer experience. You will look at ways to improve our driver training process at scale.
• Your output is not only a pleasure for partners/drivers to use, but for other members ofthe team to read and understand easily.

Be open

• Ensure transparent communication with all our partners, customers from terms and conditions to updates when things break.
• Drive a culture of being transparent within your team and the rest of the Sendy team.

• 1+ years of experience in Operations or Sales at a growing business
• Problem-solver: analytical mind that can navigate obstacles on the fly in a logical and rational way. Engage in precise, data and details about the business
• Bachelor’s degree in Economics, Mathematics, Operations Management, Commerce, Business or related field.
• Excellent, clear verbal and written communication skills - - English & Kiswahili.
• Understanding startup speed and working environment.
• You are a Hustler and have no problem getting your hands dirty and doing the grittywork that comes along with the higher-level thinking. You thrive in a fast-paced environment